Information we collect
To enable us to provide you with the best customer service, you may from time to time be prompted to fill in a form with your personal information such as your name, postal address, company address, telephone number and e-mail address.
Use of Information
Shama will use your personal information with the primary focus of providing a service to you which may include responding to your enquiries or providing you with any products or services you have requested such as reservation for an apartment. Shama will also use your data for administrative and statistical purposes in which you will not be personally identified.
If you give us consent, we may occasionally contact you via email with current promotions, special offers and information on new services provided by Shama. You will have the option to stop receiving communications of this nature by emailing to email@example.com and we will use our best endeavors to process your request within 4 weeks. We will not use your email address to contact you regarding any third party products or services without your permission.
Disclosure of information
To provide the best guest experience we may share your personal information amongst ourselves, to any of our operated properties and where applicable to our holding company. We will however not rent, sell or give away any information to third parties except where we are legally required. Your personal information will be kept secure and strictly confidential and will be stored in electronic and/or hard copy files. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data.
Additionally, you may opt out of our use of Google Analytics by visiting the Google Analytics Opt-out page.
Access and updating to information
All requests for the access to your personal data may require sufficient evidence of identity. You may request access to personal data, update your personal details or request to be removed from our records by contacting firstname.lastname@example.org or please write to:
Shama Management Limited
Sales and Marketing Department
17/F, One Hysan Avenue